Shipping policy
We aim to provide a seamless and efficient shipping experience for our customers. Here’s everything you need to know about our shipping policy.
Shipping Destinations: We currently ship to the following countries:
- United States
- Canada
- Australia
- France
- United Kingdom (UK)
- Germany
For shipping outside of these countries, please reach out to our customer support team through the "Contact Us" form.
Duties and Import Taxes
Please note that duties and import taxes are charged at checkout. These fees are calculated based on the destination country’s regulations and will be displayed during the final stages of your purchase. By completing your order, you acknowledge and accept the responsibility for these additional charges, which are non-refundable and required to fulfill international shipping compliance.
Processing Time:
- Orders are typically processed within 1-2 business days.
- You will receive a confirmation email once your order is processed.
Shipping Time:
- Delivery times vary based on the destination:
- United States and Canada: 3-7 business days
- International destinations: 7-14 business days
Shipping Methods:
- We offer standard shipping for all orders. Expedited shipping options may be available at checkout, depending on your location.
Shipping Costs:
- Shipping costs are calculated at checkout based on the destination and shipping method selected.
Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number and link to track your order.
Lost or Delayed Shipments:
- If your order is delayed or appears to be lost, please contact our customer support team. We will work with the carrier to resolve the issue and ensure you receive your order.
Need Help? If you have any questions or need further assistance with shipping, please feel free to contact our customer support team. We're here to help!
Thank you for choosing Grillbot!