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We offer free shipping for returns. However, please note that we charge a $15 restocking fee. This fee helps cover the costs associated with processing returns and restocking the item.

We Offer Return Protection with REDO

When you opt-in for Redo at checkout, your return shipping label is FREE, allowing you to return any item(s) in your order for a refund or store credit without covering the shipping.

*Restocking fees still apply.

If you decide not to buy Redo or if you prefer a full refund, you can still return your items, but you will be responsible for the full restocking fee ($15).

If you purchased your Grillbot through Amazon, the return process needs to be initiated through your Amazon account. Unfortunately, we are unable to accept returns directly at the Grillbot, LLC warehouse for items purchased via Amazon. To start a return, please log in to your Amazon account and follow their return procedure. This ensures that your return is processed efficiently and in accordance with Amazon's policies. If you need assistance with the Amazon return process or have any other questions, feel free to contact our customer support team for help.

Yes, you can exchange your Grillbot for another. However, there are a couple of conditions to keep in mind for a successful exchange. First, the Grillbot you wish to exchange must be unopened and unused. We are committed to ensuring all our customers receive brand-new, high-quality products. Secondly, please be aware that you will be responsible for any shipping fees incurred during the exchange process. This includes the cost of sending the original Grillbot back to us and the shipping for the new model. To initiate an exchange, please contact our customer support team, who will guide you through the process and provide any necessary details.

After you have returned your Grillbot product, our dedicated team will process and inspect the returned item. The timeline for receiving your refund depends on the completion of this process. Once the return is successfully processed and the item has been inspected, we will initiate the refund. Please note that the time it takes for the refund to be reflected in your account can vary depending on your bank or credit card issuer. Rest assured, we strive to handle all returns promptly and will work to ensure your refund is processed as quickly as possible. If you have any questions or concerns about your specific refund, feel free to reach out to our customer support team for assistance.

Your refund will be processed using the original payment method you used for the purchase. The timeframe for the refund to reflect in your account depends on your bank or payment provider. Our team aims to process refunds quickly once returns are approved. For further assistance, please contact our customer support.

For return requests beyond the 60-day window, we assess each case individually. Our approach is to understand the specific reason for the late return request and work collaboratively with the client to find a satisfactory resolution. We value our customers and strive to provide flexible solutions whenever possible. If you find yourself in this situation, please contact our customer support team to discuss your options.

In the case of returning a Grillbot product that was received as a gift, please note that we can only process refunds to the original payment method used for the purchase. This means the refund will be issued to the person who bought the gift. We recommend coordinating with the gift giver for such situations. For any further assistance or queries, our customer support team is available to help.

Unfortunately, we require a receipt to process any returns of Grillbot products. The receipt is essential to confirm your purchase and assist in efficiently handling your return. If you have misplaced your receipt, please contact our customer support team, and we will do our best to help you based on the details of your purchase.

We do not accept returns for Grillbot products that were purchased from other retailers. For returns of products bought from external retailers, please contact the store or platform where you originally made the purchase. They will assist you with their specific return policy and process. If you have any questions about our products, feel free to reach out to our customer support team.