Money-back guarantee

If you'd like to return a Grillbot for a full refund, you need to do so within 60 days from the delivery date. 
Grillbot, LLC will not pay for return shipping.

If your machine arrived damaged or you have received the wrong product please contact us at

FAQ about returns

Use the form on this page, or contact us at

At Grillbot, LLC, we strive to provide quality products and services to our customers. However, it's important for our customers to know that return shipping costs are not covered by Grillbot, LLC. If you need to return a product, please be aware that you will be responsible for the shipping fees associated with sending the item back to us. We recommend using a trackable shipping service to ensure the safe and documented delivery of your returned product. If you have any further questions or need assistance with your return, please feel free to contact our customer support team for guidance.

If you purchased your Grillbot through Amazon, the return process needs to be initiated through your Amazon account. Unfortunately, we are unable to accept returns directly at the Grillbot, LLC warehouse for items purchased via Amazon. To start a return, please log in to your Amazon account and follow their return procedure. This ensures that your return is processed efficiently and in accordance with Amazon's policies. If you need assistance with the Amazon return process or have any other questions, feel free to contact our customer support team for help.

Yes, you can exchange your Grillbot for another. However, there are a couple of conditions to keep in mind for a successful exchange. First, the Grillbot you wish to exchange must be unopened and unused. We are committed to ensuring all our customers receive brand-new, high-quality products. Secondly, please be aware that you will be responsible for any shipping fees incurred during the exchange process. This includes the cost of sending the original Grillbot back to us and the shipping for the new model. To initiate an exchange, please contact our customer support team, who will guide you through the process and provide any necessary details.

After you have returned your Grillbot product, our dedicated team will process and inspect the returned item. The timeline for receiving your refund depends on the completion of this process. Once the return is successfully processed and the item has been inspected, we will initiate the refund. Please note that the time it takes for the refund to be reflected in your account can vary depending on your bank or credit card issuer. Rest assured, we strive to handle all returns promptly and will work to ensure your refund is processed as quickly as possible. If you have any questions or concerns about your specific refund, feel free to reach out to our customer support team for assistance.

Your refund will be processed using the original payment method you used for the purchase. The timeframe for the refund to reflect in your account depends on your bank or payment provider. Our team aims to process refunds quickly once returns are approved. For further assistance, please contact our customer support.

For return requests beyond the 60-day window, we assess each case individually. Our approach is to understand the specific reason for the late return request and work collaboratively with the client to find a satisfactory resolution. We value our customers and strive to provide flexible solutions whenever possible. If you find yourself in this situation, please contact our customer support team to discuss your options.

In the case of returning a Grillbot product that was received as a gift, please note that we can only process refunds to the original payment method used for the purchase. This means the refund will be issued to the person who bought the gift. We recommend coordinating with the gift giver for such situations. For any further assistance or queries, our customer support team is available to help.

Unfortunately, we require a receipt to process any returns of Grillbot products. The receipt is essential to confirm your purchase and assist in efficiently handling your return. If you have misplaced your receipt, please contact our customer support team, and we will do our best to help you based on the details of your purchase.

We do not accept returns for Grillbot products that were purchased from other retailers. For returns of products bought from external retailers, please contact the store or platform where you originally made the purchase. They will assist you with their specific return policy and process. If you have any questions about our products, feel free to reach out to our customer support team.