We want you to love your Grillbot. If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 60 days of receipt.
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In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to for inspection before a determination can be made as to the state of the product.
Grillbot will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Grillbot representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does Grillbot reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Grillbot support as to how the return should be handled prior to placing the items back in transit to Grillbot.
Contact Customer Support through the online Contact Us form to request Return Merchandise Authorization (RMA) number. You must make this request within 60 days of receiving the shipment.
You will be notified when your return is received at our facilities with an indication as to what will follow.